If you have ordered an item in the past 24 hours, please note that it takes 1 day to ship it out, please wait another day for the tracking information to be updated as we get the information from the shipping company.
48 Hours to 96 Hours After Purchase
If it has been longer than 2 days and you still don’t have tracking information, please contact us at firstname.lastname@example.org or fill out a ticket in the contact us page.
5 Days or More After Purchase
If you are here because you haven’t received a tracking number 5 days or more after purchase, we apologize in advance. There may be technical issues on our end (and please note that we will only send the item out once we receive notification of a full payment) so please email us (see link above) or fill out a ticket in the contact us page.
2 Weeks After Tracking Information Was Received (Expedited Shipping)
If you haven’t received a product that has been shipped using expedited shipping after 2 weeks, and you are living in the USA, please refer to your tracking number for more details. Sometimes the shipping can slow down depending on what region you live in.
For international customers, expedited shipping takes 1-3 weeks, so please don’t worry, check the updates on your tracking number and your product should arrive in time.
Standard Shipping Times
For most items, standard shipping can take anywhere from 3 weeks to 2 months depending on where you live. In North America, and Europe, shipping times should take only 3-4 weeks and may vary. Most items shipped with Standard Shipping will have a tracking number but in the event it doesn’t, we will be happy to refund you the money 2 months after the order date. (Standard shipping will take 2 months at the most)