Basic Refund Policy

  • There are 2 types of items ZiTeeth sells, and both have slightly different Refund Policies
    • Retail Items:These have a full 30-day refund guarantee. If you don’t like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Please view our return policy for more info or email us at
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
  •  For all applicable returns, please send to:


How much is shipping?

Shipping is free or has cost dependence your purchase product.

Do you ship internationally?

Yes. of course

How do I track my package?

  • You can check on the status of your order at any time by emailing the customer support desk at
  • You may also check the status using the tracking system on our website.

How long does it take for an order to arrive?

  • Delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
  • If you’re still not sure, just email us. We’re happy to help.

What if I require my products to be here much sooner?

We can arrange your products to be delivered to you faster than our standard shipping times. If you need your products shipped to you in a shorter amount of time please contact us and we can arrange this for you at an additional cost. 

I ordered 2+ items, but only received one… where’s my order?

Since we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.

Where do your other items come from? has established relationships with many manufacturers and distributors across the globe to bring you the highest quality products at the best possible price. Our partners will ship the product directly to you from their corner of the world. This allows us to keep our prices nice and low 🙂 


Sure, no problem! Just email us at and we’ll get back to you right away.
We’re always more than happy to help.